Monday, March 5, 2007

How we do it

New Waves engages with organisations in four main ways. I like this example below. I need to define how I envision my business to do it (achieve our vision)

1. We design and facilitate workshops for strategic thinking.
We call this our Strategic Conversations System™.

2. We equip people with skills, new tools and new thinking to work in the dynamic world of change and design.

These education programs share our own toolkits for change so that organisations do not have to keep using us as external consultants but can develop the skills to use our methods in-house.

3. We consult in major design projects.
We focus on interaction, information and service design.
These projects design new customer experiences that start from ‘pull’ of the customer needs rather than just pushing products onto people.
Our design projects roughly fall into two categories:
Internal projects where the ‘customer’ is the staff member working with the organisation’s system and processes, and
External projects where the ‘customer’ is the end user experiencing the products and services of the organization.

4. We consult in major capability building programs around design.
We help companies build the new core competence of design within their organisation. This requires a program of work with several streams of intervention. It’s a unique offering that very few consulting firms in the world can make.